Phlebotomy CPT Practice Test Chapter 1 Quiz 2026

Last Updated on March 9, 2026

Phlebotomy Practice Test Chapter 1 Quiz Questions Answers. This test is designed for Certified Phlebotomy Technician (CPT). This chapter introduces the role of the phlebotomist in delivering healthcare. It includes information about the phlebotomist’s duties in several healthcare settings.

Additionally, it provides a brief overview of various disciplines within the healthcare field, including medical laboratory science. The chapter also describes the governmental agencies that regulate the collection, handling, and testing of specimens.

Phlebotomy Practice Test Chapter 1

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Phlebotomy Practice Test Chapter 1

CPT - Phlebotomy Practice Test
Chapter 1: Phlebotomy and Healthcare
Total Items: 26
Time Limit: NA

1 / 26

1) A hospitalized patient only speaks Spanish, and the phlebotomist does not understand the language. What is the correct next step?

A) Use hand gestures to get consent

B) Ask another patient to translate

C) Delay the draw and find a qualified interpreter

D) Proceed with the blood collection

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2) Which specialty recommends treatment plans based on therapeutic drug monitoring results from the laboratory?

A) Nuclear medicine

B) Surgery

C) Radiology

D) Pharmacy

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3) Barriers that can interfere with clear communication include all of these except

A) television viewing

B) pain or discomfort

C) fear and anxiety

D) eye contact

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4) Cross-matching of donated blood with a recipient is the function of

A) histology

B) immunology

C) immunohematology

D) cytology

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5) The study of the body’s resistance to disease is the function of

A) immunology

B) clinical chemistry

C) microbiology

D) histology

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6) A patient is having blood work done during her lunch break and has waited 25 minutes. What should a phlebotomist do to provide good customer service?

A) Tell her to come another day

B) Ask her to calm down and wait quietly

C) Explain how busy the lab is and ignore her frustration

D) Apologize sincerely and complete the draw quickly and professionally

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7) Which of the following is the fastest-growing type of facility that provides job opportunities for phlebotomists?

A) Insurance companies

B) Home healthcare

C) Physician offices

D) Ambulatory care centers

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8) A phlebotomist’s role may include which of the following? (Choose all that apply.)

A) packaging specimens for transport

B) delivering specimens to appropriate laboratory sections

C) instructing patients on non-blood specimen collection

D) blood donor collection (with additional training)

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9) In some facilities, phlebotomists are trained as patient care technicians with duties that include which of the following? (Choose all that apply.)

A) Patient transport

B) CPR

C) Basic first aid

D) ECG

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10) A home-visit patient becomes angry and refuses a blood draw, saying it’s not helping and yelling insults. How should the phlebotomist respond?

A) Argue with the patient

B) Stay calm, acknowledge the patient’s feelings, and offer to reschedule

C) Leave immediately without saying anything

D) Threaten to report the patient

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11) A college dean who wants to offer a phlebotomy training program would seek approval from which organization that sets standards for phlebotomy training programs?

A) CLSI

B) OSHA

C) NAACLS

D) CAP

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12) Which of the following is not a phlebotomist’s duty?

A) Aseptic procedures

B) Dermal/Capillary puncture

C) Venipuncture

D) Surgery assistance

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13) Which of the following would least likely be the role of a phlebotomist?

A) interpretation of provider orders for laboratory testing

B) performing high complexity laboratory tests

C) assisting other healthcare professionals with specimen collection

D) providing laboratory test results to ordering provider

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14) A patient has waited 25 minutes for a blood draw during her lunch break. What is the best action a phlebotomist should take to provide good customer service?

A) Apologize for the wait and complete the draw professionally

B) Ask the patient to come back later

C) Tell the patient it's not your fault

D) Ignore the delay and proceed with the draw

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15) Surgically removed body tissues are prepared and stained by

A) cytologists

B) tissuologists

C) hematologists

D) histologists

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16) A phlebotomist may perform which level of testing? (Choose all that apply.)

A) Moderate Complexity Testing

B) Waived Testing

C) High Complexity Testing

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17) The assessment and treatment of breathing disorders are the functions of which medical specialty?

A) Respiratory care

B) Diagnostic imaging

C) Endocrinology

D) Physical therapy

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18) A phlebotomist enters a patient's room but realizes the patient only speaks Spanish. What should the phlebotomist do?

A) Get a qualified interpreter before proceeding

B) Ask the patient to write down what they mean

C) Proceed with the blood draw anyway

D) Use hand gestures to communicate

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19) A home visit patient becomes agitated and refuses to have blood drawn, using aggressive language. What is the most appropriate response from the phlebotomist?

A) Argue with the patient

B) Leave without responding

C) Call the police

D) Remain calm, explain the process, and offer to reschedule

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20) Prepared body tissues are examined and a diagnosis is made by

A) pathologists

B) tissuologists

C) histologists

D) cytologists

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21) The diagnosis and treatment of conditions pertaining to the heart and circulatory system are the functions of which medical specialty?

A) Electroencephalography

B) Cardiology

C) Respiratory therapy

D) Anesthesiology

22 / 26

22) Customer service would least likely include

A) flexibility

B) complexity

C) professionalism

D) common courtesy

23 / 26

23) Which specialty uses ionizing radiation to produce diagnostic images?

A) Surgery

B) Nuclear medicine

C) Orthopedics

D) Pathology

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24) CLIA classifies laboratories based on

A) size of the laboratory

B) number of employees

C) number of tests performed

D) complexity of tests performed

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25) Evaluate which of the following scenarios would best contribute to customer satisfaction.

A) A phlebotomist fumbles with equipment assembly prior to the blood collection procedure.

B) A medical office receptionist tells a patient to “have a seat” without making eye contact.

C) A healthcare worker encounters a lost visitor and assists this person to his destination.

D) A medical assistant is always dressed in the latest fashions and jewelry.

26 / 26

26) Restoration of maximum movement and functional ability is the purpose of

A) physical therapy

B) respiratory therapy

C) orthopedics

D) occupational therapy

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See also:

Chapter-wise Practice Test