Phlebotomy CPT Practice Test Chapter 1 Quiz 2025

Last Updated on April 17, 2025

Phlebotomy Practice Test Chapter 1 Quiz Questions Answers. This test is designed for Certified Phlebotomy Technician (CPT). This chapter introduces the role of the phlebotomist in delivering healthcare. It includes information about the phlebotomist’s duties in several healthcare settings.

Additionally, it provides a brief overview of various disciplines within the healthcare field, including the medical laboratory. The chapter also describes the governmental agencies that regulate the collection, handling, and testing of specimens.

Phlebotomy Practice Test Chapter 1

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Phlebotomy Practice Test Chapter 1

CPT - Phlebotomy Practice Test
Chapter 1: Phlebotomy and Healthcare
Total Items: 26
Time Limit: NA

1 / 26

1) Barriers that can interfere with clear communication include all of these except

A) television viewing

B) eye contact

C) fear and anxiety

D) pain or discomfort

2 / 26

2) CLIA classifies laboratories based on

A) size of the laboratory

B) number of employees

C) number of tests performed

D) complexity of tests performed

3 / 26

3) A phlebotomist’s role may include which of the following? (Choose all that apply.)

A) blood donor collection (with additional training)

B) instructing patients on non-blood specimen collection

C) delivering specimens to appropriate laboratory sections

D) packaging specimens for transport

4 / 26

4) In some facilities, phlebotomists are trained as patient care technicians with duties that include which of the following? (Choose all that apply.)

A) CPR

B) Basic first aid

C) Patient transport

D) ECG

5 / 26

5) Which of the following is not a phlebotomist’s duty?

A) Dermal/Capillary puncture

B) Venipuncture

C) Aseptic procedures

D) Surgery assistance

6 / 26

6) A home-visit patient becomes angry and refuses a blood draw, saying it’s not helping and yelling insults. How should the phlebotomist respond?

A) Threaten to report the patient

B) Leave immediately without saying anything

C) Argue with the patient

D) Stay calm, acknowledge the patient’s feelings, and offer to reschedule

7 / 26

7) A phlebotomist enters a patient's room but realizes the patient only speaks Spanish. What should the phlebotomist do?

A) Get a qualified interpreter before proceeding

B) Use hand gestures to communicate

C) Ask the patient to write down what they mean

D) Proceed with the blood draw anyway

8 / 26

8) A college dean who wants to offer a phlebotomy training program would seek approval from which organization that sets standards for phlebotomy training programs?

A) NAACLS

B) OSHA

C) CLSI

D) CAP

9 / 26

9) The assessment and treatment of breathing disorders are the functions of which medical specialty?

A) Diagnostic imaging

B) Endocrinology

C) Respiratory care

D) Physical therapy

10 / 26

10) Customer service would least likely include

A) common courtesy

B) complexity

C) professionalism

D) flexibility

11 / 26

11) A patient is having blood work done during her lunch break and has waited 25 minutes. What should a phlebotomist do to provide good customer service?

A) Apologize sincerely and complete the draw quickly and professionally

B) Ask her to calm down and wait quietly

C) Tell her to come another day

D) Explain how busy the lab is and ignore her frustration

12 / 26

12) Which of the following would least likely be the role of a phlebotomist?

A) performing high complexity laboratory tests

B) assisting other healthcare professionals with specimen collection

C) providing laboratory test results to ordering provider

D) interpretation of provider orders for laboratory testing

13 / 26

13) A home visit patient becomes agitated and refuses to have blood drawn, using aggressive language. What is the most appropriate response from the phlebotomist?

A) Argue with the patient

B) Remain calm, explain the process, and offer to reschedule

C) Leave without responding

D) Call the police

14 / 26

14) Evaluate which of the following scenarios would best contribute to customer satisfaction.

A) A phlebotomist fumbles with equipment assembly prior to the blood collection procedure.

B) A medical office receptionist tells a patient to “have a seat” without making eye contact.

C) A medical assistant is always dressed in the latest fashions and jewelry.

D) A healthcare worker encounters a lost visitor and assists this person to his destination.

15 / 26

15) A patient has waited 25 minutes for a blood draw during her lunch break. What is the best action a phlebotomist should take to provide good customer service?

A) Apologize for the wait and complete the draw professionally

B) Ask the patient to come back later

C) Tell the patient it's not your fault

D) Ignore the delay and proceed with the draw

16 / 26

16) A phlebotomist may perform which level of testing? (Choose all that apply.)

A) High Complexity Testing

B) Moderate Complexity Testing

C) Waived Testing

17 / 26

17) Which of the following is the fastest-growing type of facility that provides job opportunities for phlebotomists?

A) Physician offices

B) Ambulatory care centers

C) Home healthcare

D) Insurance companies

18 / 26

18) Cross-matching of donated blood with a recipient is the function of

A) immunology

B) cytology

C) histology

D) immunohematology

19 / 26

19) Restoration of maximum movement and functional ability is the purpose of

A) respiratory therapy

B) occupational therapy

C) orthopedics

D) physical therapy

20 / 26

20) A hospitalized patient only speaks Spanish, and the phlebotomist does not understand the language. What is the correct next step?

A) Delay the draw and find a qualified interpreter

B) Ask another patient to translate

C) Proceed with the blood collection

D) Use hand gestures to get consent

21 / 26

21) The study of the body’s resistance to disease is the function of

A) clinical chemistry

B) immunology

C) microbiology

D) histology

22 / 26

22) Which specialty uses ionizing radiation to produce diagnostic images?

A) Pathology

B) Surgery

C) Nuclear medicine

D) Orthopedics

23 / 26

23) Prepared body tissues are examined and a diagnosis is made by

A) pathologists

B) tissuologists

C) cytologists

D) histologists

24 / 26

24) Which specialty recommends treatment plans based on therapeutic drug monitoring results from the laboratory?

A) Nuclear medicine

B) Radiology

C) Pharmacy

D) Surgery

25 / 26

25) The diagnosis and treatment of conditions pertaining to the heart and circulatory system are the functions of which medical specialty?

A) Cardiology

B) Anesthesiology

C) Respiratory therapy

D) Electroencephalography

26 / 26

26) Surgically removed body tissues are prepared and stained by

A) hematologists

B) tissuologists

C) cytologists

D) histologists

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See also:

FREE Phlebotomy Practice Test 2025 Official Study Guide [PDF]