Phlebotomy CPT Practice Test Chapter 1 Quiz 2026

Last Updated on March 9, 2026

Phlebotomy Practice Test Chapter 1 Quiz Questions Answers. This test is designed for Certified Phlebotomy Technician (CPT). This chapter introduces the role of the phlebotomist in delivering healthcare. It includes information about the phlebotomist’s duties in several healthcare settings.

Additionally, it provides a brief overview of various disciplines within the healthcare field, including medical laboratory science. The chapter also describes the governmental agencies that regulate the collection, handling, and testing of specimens.

Phlebotomy Practice Test Chapter 1

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Phlebotomy Practice Test Chapter 1

CPT - Phlebotomy Practice Test
Chapter 1: Phlebotomy and Healthcare
Total Items: 26
Time Limit: NA

1 / 26

1) Customer service would least likely include

A) common courtesy

B) professionalism

C) complexity

D) flexibility

2 / 26

2) The diagnosis and treatment of conditions pertaining to the heart and circulatory system are the functions of which medical specialty?

A) Respiratory therapy

B) Anesthesiology

C) Cardiology

D) Electroencephalography

3 / 26

3) Which specialty uses ionizing radiation to produce diagnostic images?

A) Nuclear medicine

B) Surgery

C) Pathology

D) Orthopedics

4 / 26

4) A home-visit patient becomes angry and refuses a blood draw, saying it’s not helping and yelling insults. How should the phlebotomist respond?

A) Argue with the patient

B) Threaten to report the patient

C) Leave immediately without saying anything

D) Stay calm, acknowledge the patient’s feelings, and offer to reschedule

5 / 26

5) Cross-matching of donated blood with a recipient is the function of

A) immunology

B) cytology

C) immunohematology

D) histology

6 / 26

6) Evaluate which of the following scenarios would best contribute to customer satisfaction.

A) A medical office receptionist tells a patient to “have a seat” without making eye contact.

B) A healthcare worker encounters a lost visitor and assists this person to his destination.

C) A phlebotomist fumbles with equipment assembly prior to the blood collection procedure.

D) A medical assistant is always dressed in the latest fashions and jewelry.

7 / 26

7) A patient is having blood work done during her lunch break and has waited 25 minutes. What should a phlebotomist do to provide good customer service?

A) Tell her to come another day

B) Apologize sincerely and complete the draw quickly and professionally

C) Ask her to calm down and wait quietly

D) Explain how busy the lab is and ignore her frustration

8 / 26

8) Barriers that can interfere with clear communication include all of these except

A) fear and anxiety

B) pain or discomfort

C) television viewing

D) eye contact

9 / 26

9) A home visit patient becomes agitated and refuses to have blood drawn, using aggressive language. What is the most appropriate response from the phlebotomist?

A) Argue with the patient

B) Call the police

C) Leave without responding

D) Remain calm, explain the process, and offer to reschedule

10 / 26

10) CLIA classifies laboratories based on

A) complexity of tests performed

B) number of employees

C) size of the laboratory

D) number of tests performed

11 / 26

11) A phlebotomist may perform which level of testing? (Choose all that apply.)

A) Moderate Complexity Testing

B) High Complexity Testing

C) Waived Testing

12 / 26

12) Restoration of maximum movement and functional ability is the purpose of

A) physical therapy

B) occupational therapy

C) respiratory therapy

D) orthopedics

13 / 26

13) Prepared body tissues are examined and a diagnosis is made by

A) cytologists

B) histologists

C) tissuologists

D) pathologists

14 / 26

14) Which specialty recommends treatment plans based on therapeutic drug monitoring results from the laboratory?

A) Pharmacy

B) Surgery

C) Nuclear medicine

D) Radiology

15 / 26

15) A hospitalized patient only speaks Spanish, and the phlebotomist does not understand the language. What is the correct next step?

A) Proceed with the blood collection

B) Use hand gestures to get consent

C) Ask another patient to translate

D) Delay the draw and find a qualified interpreter

16 / 26

16) Surgically removed body tissues are prepared and stained by

A) tissuologists

B) hematologists

C) cytologists

D) histologists

17 / 26

17) Which of the following is the fastest-growing type of facility that provides job opportunities for phlebotomists?

A) Home healthcare

B) Ambulatory care centers

C) Physician offices

D) Insurance companies

18 / 26

18) Which of the following is not a phlebotomist’s duty?

A) Venipuncture

B) Aseptic procedures

C) Dermal/Capillary puncture

D) Surgery assistance

19 / 26

19) A phlebotomist enters a patient's room but realizes the patient only speaks Spanish. What should the phlebotomist do?

A) Proceed with the blood draw anyway

B) Ask the patient to write down what they mean

C) Get a qualified interpreter before proceeding

D) Use hand gestures to communicate

20 / 26

20) The assessment and treatment of breathing disorders are the functions of which medical specialty?

A) Diagnostic imaging

B) Respiratory care

C) Endocrinology

D) Physical therapy

21 / 26

21) Which of the following would least likely be the role of a phlebotomist?

A) performing high complexity laboratory tests

B) interpretation of provider orders for laboratory testing

C) assisting other healthcare professionals with specimen collection

D) providing laboratory test results to ordering provider

22 / 26

22) A college dean who wants to offer a phlebotomy training program would seek approval from which organization that sets standards for phlebotomy training programs?

A) OSHA

B) CLSI

C) NAACLS

D) CAP

23 / 26

23) A phlebotomist’s role may include which of the following? (Choose all that apply.)

A) instructing patients on non-blood specimen collection

B) blood donor collection (with additional training)

C) delivering specimens to appropriate laboratory sections

D) packaging specimens for transport

24 / 26

24) A patient has waited 25 minutes for a blood draw during her lunch break. What is the best action a phlebotomist should take to provide good customer service?

A) Tell the patient it's not your fault

B) Apologize for the wait and complete the draw professionally

C) Ask the patient to come back later

D) Ignore the delay and proceed with the draw

25 / 26

25) The study of the body’s resistance to disease is the function of

A) microbiology

B) histology

C) immunology

D) clinical chemistry

26 / 26

26) In some facilities, phlebotomists are trained as patient care technicians with duties that include which of the following? (Choose all that apply.)

A) CPR

B) Basic first aid

C) Patient transport

D) ECG

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See also:

Chapter-wise Practice Test