Phlebotomy CPT Practice Test Chapter 1 Quiz 2026

Last Updated on March 9, 2026

Phlebotomy Practice Test Chapter 1 Quiz Questions Answers. This test is designed for Certified Phlebotomy Technician (CPT). This chapter introduces the role of the phlebotomist in delivering healthcare. It includes information about the phlebotomist’s duties in several healthcare settings.

Additionally, it provides a brief overview of various disciplines within the healthcare field, including medical laboratory science. The chapter also describes the governmental agencies that regulate the collection, handling, and testing of specimens.

Phlebotomy Practice Test Chapter 1

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Phlebotomy Practice Test Chapter 1

CPT - Phlebotomy Practice Test
Chapter 1: Phlebotomy and Healthcare
Total Items: 26
Time Limit: NA

1 / 26

1) A phlebotomist may perform which level of testing? (Choose all that apply.)

A) Moderate Complexity Testing

B) Waived Testing

C) High Complexity Testing

2 / 26

2) The diagnosis and treatment of conditions pertaining to the heart and circulatory system are the functions of which medical specialty?

A) Anesthesiology

B) Respiratory therapy

C) Electroencephalography

D) Cardiology

3 / 26

3) In some facilities, phlebotomists are trained as patient care technicians with duties that include which of the following? (Choose all that apply.)

A) CPR

B) Basic first aid

C) ECG

D) Patient transport

4 / 26

4) Prepared body tissues are examined and a diagnosis is made by

A) histologists

B) tissuologists

C) pathologists

D) cytologists

5 / 26

5) A home visit patient becomes agitated and refuses to have blood drawn, using aggressive language. What is the most appropriate response from the phlebotomist?

A) Leave without responding

B) Remain calm, explain the process, and offer to reschedule

C) Argue with the patient

D) Call the police

6 / 26

6) Which of the following is not a phlebotomist’s duty?

A) Aseptic procedures

B) Venipuncture

C) Dermal/Capillary puncture

D) Surgery assistance

7 / 26

7) Surgically removed body tissues are prepared and stained by

A) hematologists

B) tissuologists

C) cytologists

D) histologists

8 / 26

8) Cross-matching of donated blood with a recipient is the function of

A) immunohematology

B) cytology

C) histology

D) immunology

9 / 26

9) Customer service would least likely include

A) common courtesy

B) professionalism

C) complexity

D) flexibility

10 / 26

10) A phlebotomist’s role may include which of the following? (Choose all that apply.)

A) delivering specimens to appropriate laboratory sections

B) packaging specimens for transport

C) instructing patients on non-blood specimen collection

D) blood donor collection (with additional training)

11 / 26

11) Restoration of maximum movement and functional ability is the purpose of

A) orthopedics

B) physical therapy

C) respiratory therapy

D) occupational therapy

12 / 26

12) Which of the following is the fastest-growing type of facility that provides job opportunities for phlebotomists?

A) Home healthcare

B) Physician offices

C) Insurance companies

D) Ambulatory care centers

13 / 26

13) A home-visit patient becomes angry and refuses a blood draw, saying it’s not helping and yelling insults. How should the phlebotomist respond?

A) Leave immediately without saying anything

B) Threaten to report the patient

C) Argue with the patient

D) Stay calm, acknowledge the patient’s feelings, and offer to reschedule

14 / 26

14) A college dean who wants to offer a phlebotomy training program would seek approval from which organization that sets standards for phlebotomy training programs?

A) CAP

B) CLSI

C) OSHA

D) NAACLS

15 / 26

15) A hospitalized patient only speaks Spanish, and the phlebotomist does not understand the language. What is the correct next step?

A) Delay the draw and find a qualified interpreter

B) Ask another patient to translate

C) Proceed with the blood collection

D) Use hand gestures to get consent

16 / 26

16) Barriers that can interfere with clear communication include all of these except

A) television viewing

B) pain or discomfort

C) eye contact

D) fear and anxiety

17 / 26

17) Which of the following would least likely be the role of a phlebotomist?

A) performing high complexity laboratory tests

B) providing laboratory test results to ordering provider

C) interpretation of provider orders for laboratory testing

D) assisting other healthcare professionals with specimen collection

18 / 26

18) The study of the body’s resistance to disease is the function of

A) clinical chemistry

B) immunology

C) histology

D) microbiology

19 / 26

19) A patient has waited 25 minutes for a blood draw during her lunch break. What is the best action a phlebotomist should take to provide good customer service?

A) Apologize for the wait and complete the draw professionally

B) Ignore the delay and proceed with the draw

C) Tell the patient it's not your fault

D) Ask the patient to come back later

20 / 26

20) Evaluate which of the following scenarios would best contribute to customer satisfaction.

A) A medical office receptionist tells a patient to “have a seat” without making eye contact.

B) A medical assistant is always dressed in the latest fashions and jewelry.

C) A healthcare worker encounters a lost visitor and assists this person to his destination.

D) A phlebotomist fumbles with equipment assembly prior to the blood collection procedure.

21 / 26

21) Which specialty uses ionizing radiation to produce diagnostic images?

A) Pathology

B) Orthopedics

C) Nuclear medicine

D) Surgery

22 / 26

22) A patient is having blood work done during her lunch break and has waited 25 minutes. What should a phlebotomist do to provide good customer service?

A) Explain how busy the lab is and ignore her frustration

B) Apologize sincerely and complete the draw quickly and professionally

C) Tell her to come another day

D) Ask her to calm down and wait quietly

23 / 26

23) CLIA classifies laboratories based on

A) size of the laboratory

B) number of employees

C) number of tests performed

D) complexity of tests performed

24 / 26

24) A phlebotomist enters a patient's room but realizes the patient only speaks Spanish. What should the phlebotomist do?

A) Proceed with the blood draw anyway

B) Ask the patient to write down what they mean

C) Get a qualified interpreter before proceeding

D) Use hand gestures to communicate

25 / 26

25) Which specialty recommends treatment plans based on therapeutic drug monitoring results from the laboratory?

A) Surgery

B) Pharmacy

C) Radiology

D) Nuclear medicine

26 / 26

26) The assessment and treatment of breathing disorders are the functions of which medical specialty?

A) Endocrinology

B) Respiratory care

C) Physical therapy

D) Diagnostic imaging

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See also:

Chapter-wise Practice Test