Phlebotomy CPT Practice Test Chapter 1 Quiz 2026

Last Updated on June 30, 2026

Phlebotomy Practice Test Chapter 1 Quiz Questions Answers. This test is designed for Certified Phlebotomy Technician (CPT). This chapter introduces the role of the phlebotomist in delivering healthcare. It includes information about the phlebotomist’s duties in several healthcare settings.

Additionally, it provides a brief overview of various disciplines within the healthcare field, including medical laboratory science. The chapter also describes the governmental agencies that regulate the collection, handling, and testing of specimens.

Phlebotomy Practice Test Chapter 1

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Phlebotomy Practice Test Chapter 1

CPT - Phlebotomy Practice Test
Chapter 1: Phlebotomy and Healthcare
Total Items: 26
Time Limit: NA

1 / 26

1) The assessment and treatment of breathing disorders are the functions of which medical specialty?

A) Diagnostic imaging

B) Respiratory care

C) Endocrinology

D) Physical therapy

2 / 26

2) Which of the following is not a phlebotomist’s duty?

A) Aseptic procedures

B) Surgery assistance

C) Venipuncture

D) Dermal/Capillary puncture

3 / 26

3) A home-visit patient becomes angry and refuses a blood draw, saying it’s not helping and yelling insults. How should the phlebotomist respond?

A) Stay calm, acknowledge the patient’s feelings, and offer to reschedule

B) Argue with the patient

C) Leave immediately without saying anything

D) Threaten to report the patient

4 / 26

4) In some facilities, phlebotomists are trained as patient care technicians with duties that include which of the following? (Choose all that apply.)

A) Patient transport

B) ECG

C) CPR

D) Basic first aid

5 / 26

5) A patient is having blood work done during her lunch break and has waited 25 minutes. What should a phlebotomist do to provide good customer service?

A) Apologize sincerely and complete the draw quickly and professionally

B) Tell her to come another day

C) Explain how busy the lab is and ignore her frustration

D) Ask her to calm down and wait quietly

6 / 26

6) A patient has waited 25 minutes for a blood draw during her lunch break. What is the best action a phlebotomist should take to provide good customer service?

A) Tell the patient it's not your fault

B) Apologize for the wait and complete the draw professionally

C) Ask the patient to come back later

D) Ignore the delay and proceed with the draw

7 / 26

7) A home visit patient becomes agitated and refuses to have blood drawn, using aggressive language. What is the most appropriate response from the phlebotomist?

A) Call the police

B) Remain calm, explain the process, and offer to reschedule

C) Leave without responding

D) Argue with the patient

8 / 26

8) Surgically removed body tissues are prepared and stained by

A) cytologists

B) hematologists

C) tissuologists

D) histologists

9 / 26

9) CLIA classifies laboratories based on

A) complexity of tests performed

B) size of the laboratory

C) number of tests performed

D) number of employees

10 / 26

10) Which of the following is the fastest-growing type of facility that provides job opportunities for phlebotomists?

A) Ambulatory care centers

B) Insurance companies

C) Home healthcare

D) Physician offices

11 / 26

11) The diagnosis and treatment of conditions pertaining to the heart and circulatory system are the functions of which medical specialty?

A) Respiratory therapy

B) Electroencephalography

C) Cardiology

D) Anesthesiology

12 / 26

12) Evaluate which of the following scenarios would best contribute to customer satisfaction.

A) A medical office receptionist tells a patient to “have a seat” without making eye contact.

B) A medical assistant is always dressed in the latest fashions and jewelry.

C) A phlebotomist fumbles with equipment assembly prior to the blood collection procedure.

D) A healthcare worker encounters a lost visitor and assists this person to his destination.

13 / 26

13) A college dean who wants to offer a phlebotomy training program would seek approval from which organization that sets standards for phlebotomy training programs?

A) OSHA

B) NAACLS

C) CLSI

D) CAP

14 / 26

14) Which of the following would least likely be the role of a phlebotomist?

A) providing laboratory test results to ordering provider

B) assisting other healthcare professionals with specimen collection

C) performing high complexity laboratory tests

D) interpretation of provider orders for laboratory testing

15 / 26

15) Which specialty uses ionizing radiation to produce diagnostic images?

A) Pathology

B) Surgery

C) Nuclear medicine

D) Orthopedics

16 / 26

16) A phlebotomist’s role may include which of the following? (Choose all that apply.)

A) delivering specimens to appropriate laboratory sections

B) instructing patients on non-blood specimen collection

C) blood donor collection (with additional training)

D) packaging specimens for transport

17 / 26

17) Restoration of maximum movement and functional ability is the purpose of

A) respiratory therapy

B) occupational therapy

C) orthopedics

D) physical therapy

18 / 26

18) Cross-matching of donated blood with a recipient is the function of

A) immunohematology

B) histology

C) cytology

D) immunology

19 / 26

19) Which specialty recommends treatment plans based on therapeutic drug monitoring results from the laboratory?

A) Radiology

B) Nuclear medicine

C) Surgery

D) Pharmacy

20 / 26

20) Prepared body tissues are examined and a diagnosis is made by

A) cytologists

B) tissuologists

C) pathologists

D) histologists

21 / 26

21) The study of the body’s resistance to disease is the function of

A) clinical chemistry

B) microbiology

C) histology

D) immunology

22 / 26

22) A phlebotomist enters a patient's room but realizes the patient only speaks Spanish. What should the phlebotomist do?

A) Proceed with the blood draw anyway

B) Use hand gestures to communicate

C) Get a qualified interpreter before proceeding

D) Ask the patient to write down what they mean

23 / 26

23) A phlebotomist may perform which level of testing? (Choose all that apply.)

A) Moderate Complexity Testing

B) High Complexity Testing

C) Waived Testing

24 / 26

24) Barriers that can interfere with clear communication include all of these except

A) eye contact

B) fear and anxiety

C) television viewing

D) pain or discomfort

25 / 26

25) A hospitalized patient only speaks Spanish, and the phlebotomist does not understand the language. What is the correct next step?

A) Delay the draw and find a qualified interpreter

B) Ask another patient to translate

C) Proceed with the blood collection

D) Use hand gestures to get consent

26 / 26

26) Customer service would least likely include

A) professionalism

B) complexity

C) common courtesy

D) flexibility

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See also:

Chapter-wise Practice Test