Phlebotomy CPT Practice Test Chapter 1 Quiz 2026

Last Updated on March 9, 2026

Phlebotomy Practice Test Chapter 1 Quiz Questions Answers. This test is designed for Certified Phlebotomy Technician (CPT). This chapter introduces the role of the phlebotomist in delivering healthcare. It includes information about the phlebotomist’s duties in several healthcare settings.

Additionally, it provides a brief overview of various disciplines within the healthcare field, including medical laboratory science. The chapter also describes the governmental agencies that regulate the collection, handling, and testing of specimens.

Phlebotomy Practice Test Chapter 1

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Phlebotomy Practice Test Chapter 1

CPT - Phlebotomy Practice Test
Chapter 1: Phlebotomy and Healthcare
Total Items: 26
Time Limit: NA

1 / 26

1) Evaluate which of the following scenarios would best contribute to customer satisfaction.

A) A phlebotomist fumbles with equipment assembly prior to the blood collection procedure.

B) A medical office receptionist tells a patient to “have a seat” without making eye contact.

C) A healthcare worker encounters a lost visitor and assists this person to his destination.

D) A medical assistant is always dressed in the latest fashions and jewelry.

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2) Which of the following would least likely be the role of a phlebotomist?

A) performing high complexity laboratory tests

B) interpretation of provider orders for laboratory testing

C) providing laboratory test results to ordering provider

D) assisting other healthcare professionals with specimen collection

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3) The diagnosis and treatment of conditions pertaining to the heart and circulatory system are the functions of which medical specialty?

A) Electroencephalography

B) Anesthesiology

C) Cardiology

D) Respiratory therapy

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4) A phlebotomist’s role may include which of the following? (Choose all that apply.)

A) instructing patients on non-blood specimen collection

B) delivering specimens to appropriate laboratory sections

C) blood donor collection (with additional training)

D) packaging specimens for transport

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5) Cross-matching of donated blood with a recipient is the function of

A) cytology

B) immunohematology

C) immunology

D) histology

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6) Prepared body tissues are examined and a diagnosis is made by

A) cytologists

B) tissuologists

C) histologists

D) pathologists

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7) The assessment and treatment of breathing disorders are the functions of which medical specialty?

A) Endocrinology

B) Physical therapy

C) Respiratory care

D) Diagnostic imaging

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8) CLIA classifies laboratories based on

A) complexity of tests performed

B) number of tests performed

C) number of employees

D) size of the laboratory

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9) Which specialty recommends treatment plans based on therapeutic drug monitoring results from the laboratory?

A) Pharmacy

B) Nuclear medicine

C) Radiology

D) Surgery

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10) In some facilities, phlebotomists are trained as patient care technicians with duties that include which of the following? (Choose all that apply.)

A) Basic first aid

B) ECG

C) CPR

D) Patient transport

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11) Restoration of maximum movement and functional ability is the purpose of

A) physical therapy

B) orthopedics

C) occupational therapy

D) respiratory therapy

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12) Which of the following is the fastest-growing type of facility that provides job opportunities for phlebotomists?

A) Physician offices

B) Ambulatory care centers

C) Home healthcare

D) Insurance companies

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13) Barriers that can interfere with clear communication include all of these except

A) television viewing

B) eye contact

C) pain or discomfort

D) fear and anxiety

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14) A patient has waited 25 minutes for a blood draw during her lunch break. What is the best action a phlebotomist should take to provide good customer service?

A) Tell the patient it's not your fault

B) Ignore the delay and proceed with the draw

C) Apologize for the wait and complete the draw professionally

D) Ask the patient to come back later

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15) The study of the body’s resistance to disease is the function of

A) immunology

B) histology

C) clinical chemistry

D) microbiology

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16) A patient is having blood work done during her lunch break and has waited 25 minutes. What should a phlebotomist do to provide good customer service?

A) Tell her to come another day

B) Apologize sincerely and complete the draw quickly and professionally

C) Ask her to calm down and wait quietly

D) Explain how busy the lab is and ignore her frustration

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17) Surgically removed body tissues are prepared and stained by

A) tissuologists

B) histologists

C) cytologists

D) hematologists

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18) A home visit patient becomes agitated and refuses to have blood drawn, using aggressive language. What is the most appropriate response from the phlebotomist?

A) Leave without responding

B) Call the police

C) Remain calm, explain the process, and offer to reschedule

D) Argue with the patient

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19) Customer service would least likely include

A) complexity

B) professionalism

C) flexibility

D) common courtesy

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20) A phlebotomist enters a patient's room but realizes the patient only speaks Spanish. What should the phlebotomist do?

A) Ask the patient to write down what they mean

B) Use hand gestures to communicate

C) Get a qualified interpreter before proceeding

D) Proceed with the blood draw anyway

21 / 26

21) A hospitalized patient only speaks Spanish, and the phlebotomist does not understand the language. What is the correct next step?

A) Ask another patient to translate

B) Proceed with the blood collection

C) Use hand gestures to get consent

D) Delay the draw and find a qualified interpreter

22 / 26

22) Which specialty uses ionizing radiation to produce diagnostic images?

A) Pathology

B) Surgery

C) Orthopedics

D) Nuclear medicine

23 / 26

23) Which of the following is not a phlebotomist’s duty?

A) Venipuncture

B) Dermal/Capillary puncture

C) Aseptic procedures

D) Surgery assistance

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24) A phlebotomist may perform which level of testing? (Choose all that apply.)

A) High Complexity Testing

B) Waived Testing

C) Moderate Complexity Testing

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25) A college dean who wants to offer a phlebotomy training program would seek approval from which organization that sets standards for phlebotomy training programs?

A) NAACLS

B) CAP

C) OSHA

D) CLSI

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26) A home-visit patient becomes angry and refuses a blood draw, saying it’s not helping and yelling insults. How should the phlebotomist respond?

A) Stay calm, acknowledge the patient’s feelings, and offer to reschedule

B) Argue with the patient

C) Threaten to report the patient

D) Leave immediately without saying anything

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See also:

Chapter-wise Practice Test