CRCST Practice Test Chapter 23 – Questions Answers

Last Updated on July 26, 2025

HSPA [Formerly IAHCSMM] CRCST Practice Test Chapter 23 – Questions and Answers. Technical skill isn’t enough. CS technicians succeed when they pair strong communication and human‑relations skills with professionalism, teamwork, and customer‑service habits that protect patients and support the OR.

Chapter 23: Success Through Effective Communication and Human Relations Skills.

What the chapter covers

  • Why communication matters: Clear, respectful communication (verbal + nonverbal) enables safe care, smoother workflows, and better relationships across departments, vendors, and shifts.

  • Professionalism: Traits/behaviors of a professional CS tech (pride in work, ethics, accountability, hygiene/dress, continuous improvement, respectful conduct).

  • Common communication barriers Include Vagueness, jargon, incomplete answers, and poor feedback loops—how they create errors and friction.

CRCST Practice Test Chapter 23 – Questions Answers

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CRCST Practice Test Chapter 23 - Questions Answers

CRCST Practice Test
Chapter 23: Success Through Effective Communication and Human Relations Skills

Total Items: 30
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1) instrument availability problem: OR staff report instruments are often unavailable when needed. What is the BEST approach per the chapter?

2) Decontam quickly cleans and Assembly packages efficiently, but sets sit waiting and aren’t loaded promptly into the sterilizer, delaying OR. What teamwork factor is most at issue?

3) A hallmark of a successful group is that members contribute ideas without fear. Which practice MOST directly protects that characteristic?

4) A task group in the CS department is formed to write a new training job breakdown. Which description fits best?

5) What is a recommended listening skill for CS technicians?

6) What is the correct definition of “communication” in the CS workplace?

7) Speaking—organizing your message: Which action best aligns with basic speaking skills?

8) our CS team has clear goals and resources, but meetings often end with hurt feelings after disagreements. Which success characteristic is MOST lacking?

9) A CS technician notices another employee falsifying time records. What is the professional response?

10) Which behavior demonstrates professionalism in a CS technician?

11) Scenario (barrier—vague response): OR asks, “How long until the tray is ready?” A CS tech replies, “It’s in the sterilizer.” What’s the better communication approach?

12) Which statement best reflects how experience relates to job success in CS?

13) competing priorities: You are mid‑cycle on routine sets when a trauma case is added and OR needs a different tray urgently. What is the BEST action aligned with chapter guidance?

14) What is “feedback” in the context of communication?

15) A new tech looks confused when told, “Check the biological on the loaners and get them to eight; TF moved to first.” What should you do?

16) Which example demonstrates ethical behavior by a CS technician?

17) Which statement best distinguishes communication from human relations as used in the chapter?

18) Why is effective communication important for Central Service (CS) technicians?

19) Which statement best describes the grapevine in informal work groups?

20) Which action aligns with policy and professionalism?

21) Which of the following is considered a barrier to effective communication?

22) Which behavior supports effective listening in a less‑than‑ideal environment?

23) A supervisor explains a complex change in packaging steps; you aren’t sure you follow. What is the best response?

24) Music is playing in Prep & Pack. The phone rings, and the caller asks you to repeat yourself. What policy‑based fix is most consistent with guidelines?

25) “Coaching” in the CS department is best described as:

26) Which statement about group leadership in successful teams is MOST accurate?

27) Speaking—audience focus: Which practice best ensures your message is received accurately?

28) In successful work groups, decisions that affect the whole group are best made by:

29) 9. Which of the following is a basic speaking principle in the workplace?

30) What is one expectation a CS technician should have from their employer?

Your score is

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