Last Updated on June 25, 2024
NHA Phlebotomy Technician PersonAbility™ Practice Test 30 Questions Answers with Explanation. Communication skills (verbal, nonverbal, and written) Continuous & immediate feedback Teamwork Active listening Emotional intelligence Professionalism and personal brand Empathy and compassion.
PersonAbility™ is a program designed to help allied health professionals learn, practice, and develop essential soft skills needed in today’s workforce. Below are 30 multiple-choice questions (MCQs) with answers and explanations covering these essential soft skills.
Phlebotomy Technician PersonAbility™ Practice Test
Q1. Which of the following is NOT an example of verbal communication?
- (A) Speaking with a patient
- (B) Writing a report
- (C) Using facial expressions
- (D) Giving a presentation
Q2. What is the primary benefit of continuous and immediate feedback in healthcare?
- (A) It delays the learning process
- (B) It helps professionals adjust and improve their practices promptly
- (C) It reduces the need for documentation
- (D) It increases patient wait times
Q3. Which skill is most important for effective teamwork in healthcare?
- (A) Independence
- (B) Cooperation and collaboration
- (C) Solo decision-making
- (D) Avoiding communication
Q4. Active listening involves:
- (A) Interrupting the speaker
- (B) Focusing on the speaker and providing feedback
- (C) Formulating a response while the speaker is talking
- (D) Ignoring nonverbal cues
Q5. Emotional intelligence in healthcare refers to:
- (A) Ignoring emotions in decision-making
- (B) Recognizing and managing one’s own emotions and the emotions of others
- (C) Suppressing patient emotions
- (D) Prioritizing tasks over emotional responses
Q6. Professionalism in healthcare includes:
- (A) Wearing casual clothing
- (B) Maintaining a personal brand of competence and reliability
- (C) Avoiding continuous education
- (D) Prioritizing personal interests over patient care
Q7. Showing empathy and compassion in healthcare can lead to:
- (A) Increased patient anxiety
- (B) Better patient outcomes and satisfaction
- (C) Increased healthcare costs
- (D) Less effective communication
Q8. Taking initiative in a healthcare setting means:
- (A) Waiting for instructions
- (B) Proactively identifying and addressing needs or problems
- (C) Ignoring potential issues
- (D) Avoiding additional responsibilities
Q9. Adaptability and flexibility in healthcare are important because:
- (A) They allow professionals to stick to a rigid routine
- (B) They enable professionals to respond effectively to changing situations and patient needs
- (C) They reduce the need for training
- (D) They eliminate the need for teamwork
Q10. Effective written communication in healthcare involves:
- (A) Using complex medical jargon
- (B) Ensuring clarity and accuracy in documentation
- (C) Writing as little as possible
- (D) Using informal language
Q11. Which of the following best describes nonverbal communication?
- (A) Emailing colleagues
- (B) Speaking clearly
- (C) Maintaining eye contact and using facial expressions
- (D) Writing patient notes
Q12. What is the impact of active listening on patient care?
- (A) It shortens consultation times
- (B) It improves understanding and trust between healthcare providers and patients
- (C) It increases the likelihood of miscommunication
- (D) It is only useful for administrative tasks
Q13. Continuous feedback is crucial in healthcare because it:
- (A) Is only needed during annual reviews
- (B) Helps professionals continuously improve their skills and performance
- (C) Is only important for new employees
- (D) Can be ignored without consequences
Q14. Emotional intelligence can help healthcare professionals:
- (A) Suppress their emotions completely
- (B) Better manage stress and build stronger patient relationships
- (C) Avoid dealing with patient emotions
- (D) Focus solely on technical skills
Q15. An essential aspect of professionalism in healthcare is:
- (A) Personal attire preferences
- (B) Adhering to ethical standards and continuously improving skills
- (C) Prioritizing personal time over work
- (D) Avoiding feedback
Q16. Empathy in healthcare means:
- (A) Feeling pity for patients
- (B) Understanding and sharing the feelings of others
- (C) Maintaining a detached attitude
- (D) Avoiding emotional involvement
Q17. Taking initiative in healthcare often involves:
- (A) Waiting for someone else to solve problems
- (B) Addressing issues proactively without waiting for instructions
- (C) Delegating all tasks to others
- (D) Ignoring potential improvements
Q18. Flexibility in a healthcare setting helps professionals to:
- (A) Stick to a strict routine
- (B) Adapt to changes and unexpected situations effectively
- (C) Avoid new tasks
- (D) Maintain rigid schedules
Q19. Effective teamwork in healthcare requires:
- (A) Clear communication and mutual respect
- (B) Individual decision-making
- (C) Minimal interaction
- (D) Hierarchical management
Q20. Professionalism can be demonstrated by:
- (A) Consistently arriving late to work
- (B) Maintaining a positive attitude and strong work ethic
- (C) Ignoring professional development opportunities
- (D) Focusing solely on personal goals
Q21. Nonverbal communication can enhance patient interaction by:
- (A) Avoiding eye contact
- (B) Using open body language and facial expressions to convey understanding
- (C) Crossing arms and looking away
- (D) Speaking loudly to ensure understanding
Q22. Continuous feedback in healthcare is best described as:
- (A) Annual performance reviews
- (B) Regular, real-time feedback that helps professionals improve continuously
- (C) Informal comments from colleagues
- (D) Patient satisfaction surveys
Q23. Emotional intelligence helps healthcare professionals to:
- (A) Avoid difficult conversations
- (B) Navigate complex emotional interactions and build better relationships
- (C) Dismiss patient concerns
- (D) Focus on technical skills only
Q24. Professionalism in healthcare includes:
- (A) Prioritizing personal interests over patient care
- (B) Demonstrating reliability, competence, and ethical behavior
- (C) Ignoring feedback from colleagues
- (D) Dressing casually in the workplace
Q25. Showing empathy and compassion to patients can result in:
- (A) Increased patient dissatisfaction
- (B) Better patient adherence to treatment plans
- (C) Less effective communication
- (D) Higher healthcare costs
Q26. Taking initiative in a healthcare setting often leads to:
- (A) Increased problems
- (B) Improved patient outcomes and efficiency
- (C) More work for others
- (D) Increased complaints from patients
Q27. Adaptability in healthcare is important because:
- (A) It helps professionals follow a fixed routine
- (B) It allows for effective responses to unexpected situations and changes in patient needs
- (C) It reduces the need for communication
- (D) It limits professional growth
Q28. Effective written communication in healthcare involves:
- (A) Using complex medical terms to impress readers
- (B) Ensuring accuracy, clarity, and thorough documentation
- (C) Minimizing written records
- (D) Using informal language and abbreviations
Q29. Teamwork in healthcare is essential because:
- (A) It allows for solo decision-making
- (B) It facilitates collaboration and improves patient care
- (C) It reduces the need for communication
- (D) It increases workload for individuals
Q30. Professionalism in healthcare can be demonstrated by:
- (A) Avoiding difficult tasks
- (B) Consistently displaying ethical behavior and competence
- (C) Prioritizing personal goals over patient care
- (D) Ignoring feedback from colleagues and patients
See also:
- Phlebotomy Practice Test 2024 Study Guide
- Medical Terminology Practice Test
- PersonAbility™ Practice Test
- Anatomy & Physiology Practice Test