CompTIA A+ Operational Procedures Practice Test Core 2 Exam 220-1102

Last Updated on February 24, 2026

CompTIA A+ Operational Procedures Practice Test Core 2 Exam 220-1102. Try our free sample multiple-choice review questions and answers on Chapter 4, Security Practice Test Core 2 Certification Exam 220-1102.

The Operational Procedures domain represents 22 percent of the total exam. If you ever heard the adage “the job isn’t done until the paperwork is done,” then you may grasp the importance of documentation. In this section, we’ll discuss some of the documentation you should generate and update.

CompTIA A+ Operational Procedures Practice Test

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Certification Name	CompTIA A+
Exam Details	Core 2 Exam 220-1102
Topics	Chapter 4 Operational Procedures
Exam Mode	Online
Total Items	18
Time Duration	N/A

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CompTIA A+ Chapter 9 Operational Procedures

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1) How is the warranty status of a device determined?

A) (A) By model number

B) (B) By serial number

C) (C) By date of deployment

D) (D) By device name

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2) Which of the following should the IT professional do when dealing with customers?

A) (A) Use appropriate professional titles, when applicable.

B) (B) Take personal calls.

C) (C) Use the customer’s equipment for personal messages.

D) (D) Talk to co-workers while interacting with customers.

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3) Which of the following is the least important piece of information to record about each device for proper asset inventory?

A) (A) Make

B) (B) Model

C) (C) Serial number

D) (D) Operating system

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4) Which of the following is a command-line tool?

A) (A) RDP

B) (B) Screen sharing

C) (C) File sharing

D) (D) SSH

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5) Any type of chemical, equipment, or supply that has the potential to harm the environment or people has to have what document associated with it?

A) (A) SOW

B) (B) MSDS

C) (C) SLA

D) (D) MOU

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6) What is the process called that ensures all configuration changes are beneficial?

A) (A) Change management

B) (B) Acceptable use

C) (C) Separation of duties

D) (D) Risk analysis

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7) Which of the following is the least secure remote access technology?

A) (A) RDP

B) (B) Screen sharing

C) (C) Telnet

D) (D) SSH

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8) Which of the following is not a safe lifting technique to keep in mind?

A) (A) Lift with your back, not your legs.

B) (B) Be careful to not twist when lifting.

C) (C) Keep objects as close to your body as possible.

D) (D) Where possible, push instead of pull.

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9) What class of fire extinguisher is used for paper fires?

A) (A) A

B) (B) B

C) (C) C

D) (D) D

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10) If you use differential backups every day except Monday, when you do a full backup, how many backup tapes will be required if there is a drive failure on Wednesday after the backup has been made?

A) (A) 4

B) (B) 3

C) (C) 2

D) (D) 1

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11) Which of the following files is written in Python?

A) (A) PSI

B) (B) VBS

C) (C) SH

D) (D) PY

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12) Which of the following is not part of the first response to an incident?

A) (A) Shut down the affected system.

B) (B) Identify the issue.

C) (C) Report through proper channels.

D) (D) Preserve the data/device.

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13) If you use incremental backups every day except Monday, when you do a full backup, how many backup tapes will be required if there is a drive failure on Wednesday after the backup has been made?

A) (A) 4

B) (B) 3

C) (C) 2

D) (D) 1

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14) Which of the following is false with respect to change management?

A) (A) All changes should be formally requested.

B) (B) Each request should be analyzed to ensure it supports all goals and policies.

C) (C) After formal approval, all costs and effects of the methods of implementation should be reviewed.

D) (D) After changes are approved, the change steps should be developed.

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15) What humidity level should be maintained for computing equipment?

A) (A) 50 percent

B) (B) 40 percent

C) (C) 60 percent

D) (D) 30 percent

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16) Which of the following is false regarding dealing with customers?

A) (A) Always answer the telephone in a professional manner, announcing the name of the company and yourself.

B) Make a concentrated effort to ascertain the customer’s technical level, and communicate above it.

C) (C) Use proper language (avoid jargon, acronyms, and slang when applicable).

D) (D) Maintain a positive attitude/project confidence.

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17) Which of the following is a secure substitute for Telnet?

A) (A) RDP

B) (B) SSH

C) (C) SSL

D) (D) VPN

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18) Which of the following are created to prevent technicians from spending too much time on an issue they don’t completely understand?

A) (A) Escalation levels

B) (B) Phased deployments

C) (C) Scenario triage

D) (D) Runbooks

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See also:

FREE CompTIA A+ Practice Test 2026 Official Study Guide

[su_box title=” Core 1 Exam 220-1101″ box_color=”#00008B”] Chapter-wise Practice Test: Part I

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[su_box title=”Core 2 Exam 220-1102 ” box_color=”#00008B”] Chapter-wise Practice Test: Part II

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