CompTIA A+ Software Troubleshooting Practice Test Core 2 Exam 220-1102

Last Updated on February 24, 2026

CompTIA A+ Software Troubleshooting Practice Test Core 2 Exam 220-1102. Try our free sample multiple-choice review questions and answers on Chapter 3, Software Troubleshooting Practice Test Core 2 Certification Exam 220-1102.

Because it’s software and there are so many places where things can go wrong, the operating system can be one of the most confusing components to troubleshoot. Sometimes, it seems a miracle that operating systems even work, considering the hundreds of files that work together to make the system function. This section covers common operating system issues and their solutions.

CompTIA A+ Software Troubleshooting Practice Test

The Software Troubleshooting domain represents 22 percent of the total exam. This chapter focuses on scenarios: troubleshooting common Windows OS problems; troubleshooting common personal computer (PC) security issues; using best-practice procedures for malware removal; and troubleshooting common mobile OS and application issues.

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CompTIA A+ Chapter 8 Software Troubleshooting

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1) When having issues accessing the network, what should you check last?

A) (A) IP address

B) (B) Subnet mask

C) (C) Default gateway

D) (D) Router settings

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2) Which of the following is not an indication of a security issue with a mobile device?

A) (A) Power drain

B) (B) Weak signal

C) (C) Slow speeds

D) (D) Low resource utilization

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3) Which of the following is not a symptom of malware?

A) (A) Increase in performance

B) (B) Internet connectivity issues

C) (C) Browser redirection

D) (D) Pop-ups

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4) Which of the following is an indication of a security issue with a mobile device?

A) (A) Low resource utilization

B) (B) Disabled microphone

C) (C) Enabled camera

D) (D) Authorized account access

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5) What is the third step in malware removal?

A) (A) Quarantine infected systems.

B) (B) Remediate infected systems.

C) (C) Disable System Restore in Windows.

D) (D) Investigate and verify malware symptoms.

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6) What Windows service should be disabled before cleaning an infection?

A) (A) NAT

B) (B) System Restore

C) (C) Windows Firewall

D) (D) Antivirus

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7) What is external code that changes your browser settings?

A) (A) On-path attack

B) (B) Browser redirection

C) (C) SYN flood

D) (D) Fraggle

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8) Which of the following is the least likely sign of a malware infection?

A) (A) Slow performance

B) (B) High network traffic

C) (C) Data limit messages

D) (D) Overheating

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9) Which of the following is the first step in malware removal?

A) (A) Remediate the infected systems.

B) (B) Quarantine the infected systems.

C) (C) Educate the end user.

D) (D) Identify and research malware symptoms.

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10) Which of the following does not cause overheating of a mobile device?

A) (A) Excessive gaming

B) (B) Leaving phone on

C) (C) Old battery

D) (D) Continuous online browsing

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11) Which of the following does not negatively impact mobile battery life?

A) (A) Low brightness setting

B) (B) Location services

C) (C) Enabled Bluetooth

D) (D) Overheating device

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12) Which of the following is the first thing to check when system performance is sluggish?

A) (A) Malware

B) (B) Fragmentation

C) (C) Lack of space

D) (D) Missing update

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13) The “no operating system found” message can result from a number of issues. Which of the following is not among them?

A) (A) Corrupted boot files

B) (B) Incorrect boot device order in the BIOS

C) (C) Missing boot sector

D) (D) Lack of permissions

Your score is

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See also:

• FREE CompTIA A+ Practice Test 2026 Official Study Guide